Support

Support is incredibly important to you as part of your user experience.

We will always try to make sure problems don’t occur but after all this is IT, there are lots of different Operating Systems, differing levels of understanding and hardware failures to deal with so we recognise issues occur and you may on occasion need to call on our support.

If you do need to call upon us we want this experience to be as positive as possible which is why we provide you with a number of different routes to accessing support.

FAQs - Frequently Asked Questions addresses some of the standard questions that come up both for the free Community Edition as well as the commercial products.

Knowledge Base - A more complete technical resource allowing the technically minded to get some quick self help or understand more about aspects of the products.

Issue Reporting - If you want to let us know about a particular issue or to put in a request for additional functionality  then this is the place.

Customer Login - If you are a commercial customer and you want to download installers or patches, manage your licence keys or access the full technical documentation this is where you will need to log in.

CE Landing page - the place for Community Edition users to access help, support and additional resources

Full PROJECT in a box help - access the on-line PIAB help (aimed mainly at Enterprise Hub users)

If you just want to contact us then you can do so by emailing support@projectinabox.org.uk or calling our support number +44(0)1993 810425 anytime.

During Guaranteed office hours GMT 8.30-5.30 Monday to Friday  you will get a personal and speedy response and even outside these hours if we get the message we will respond as quickly as we can.