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ITIL©
ITIL is a framework developed to deliver best practice in IT Service Management (ITSM). It is one of the suite of methodologies and frameworks owned and managed by the UK Office of Government Commerce (OGC), although it is widely accepted internationally and its best practice is drawn from private and public sector alike.
According to OGC “ITIL is the most widely adopted approach for IT Service Management
in the world. It provides a practical, no-
Fundamental to ITIL is the underpinning concept that IT capabilities and services should be aligned to the needs of the organisation and support its core business processes. The ITIL framework provides guidance to organisations on how to use IT as a tool to facilitate business change, transformation and growth.
The ITIL frame work is documented in a series of publications and supported by a well established qualifications and examinations system which exceeds PRINCE2 in the number of qualified exponents and underlines the wide scale uptake of the framework.
Supporting ITIL
The ITIL framework from PROJECT in a box has been developed to support two audiences; IT professionals working to their ITIL foundation exam and organisations looking to implement ITIL.
The free ITIL Framework within Community Edition provides the ITIL Foundation student with a full set of template files and guidance materials grouped and presented by process and covering the entire framework. The user simply clicks there way through the framework drilling down to the materials as required, a perfect study aid companion.
For the organisation implementing ITIL many of the tools currently on the market focus purely on the mechanics of service operation and incident or problem management. The ITIL framework applied into Small Team or Enterprise Edition provides the policy and procedure associated with managing the implementation and continuing best practice of ITIL, saving significant time and enrgy producing documentation from scratch and keeping it in configuration and available to those who need it.
ITIL experts
The ITIL framework materials have been produced by by dtt ltd a leading ITIL training company and provider of ITIL materials.
“ITIL or IT Infrastructure Library is a framework defined to help organisations manage their Information Technology resources, capabilities and services in a professional controlled manner. In PROJECT in a box this comes to life as a management system in a way never achieved before.”
Malcolm West
ITIL©
Community Edition provides the complete ITIL framework with templates, navigation structure and guidance tips. Free software to use as long as you want. Download here.
All PROJECT in a box commercial packages support the ITIL framework which can be added as a commercial extension. With these packages you can also personalise/customise your framework.
Product Focus (click icon for full info)
ITIL Resources
The following links allow you to explore some of the ITIL areas:
Or why not find out more about other project and programme methodologies:
Managing Successful Programmes
PMI/PMBok