ce:community_edition_1.5_troubleshooting

Community Edition 1.5 Troubleshooting

Troubleshooting in Vista

PROJECT in a box Community Edition works well with Vista, however there are some new Windows security features that can cause problems with installing software. Here are the common problems and solutions that we seen with installing PROJECT in a box Commuity Edition on Vista.

You Must Run the Installer as Administrator

In Vista, even if you are logged in as Administrator, programs are normally run with reduced privileges. You need to right click on the setup program and select “Run as Administrator”. If you have already run the installer, but not as Administrator, then you should uninstall first then reinstall.

Set up Current User

If you install with Administrator rights, then login as another user, you may get a message such as:

ERR=-2147467259
MESSAGE='..\AppData\piabce\piab.mdb' is not a valid path.  
Make sure that the path name is spelled correctly 
and that you are connected to the server on which the file resides.
PROVIDER=Microsoft.Jet.OLEDB.4.0; SOURCE=PiabDB.clsDB.GetConnection

In this case, run the installer again but select 'Set up Current User' as the install type. This will copy the correct files into your profile.

The 'Virtual Store'

If you have run the installer not as Administrator, then the program files may have been installed in the Vista 'Virtual Store' rather than in your Program Files folder. This is security feature in Vista but it can cause programs to malfunction. The location of the 'Virtual Store' is:

C:\Users\[USERNAME]\AppData\Local\VirtualStore\

where [USERNAME] is your Windows login name. If this has happened we suggest you delete the PROJECT in a box Community Edition files from there, and re-run the installer as described above.

Running PIABCE as Administrator

PROJECT in a box Commuity Edition is configured so that it can run with ordinary user privileges (although it has to be installed as Administrator as described above). However we have sometimes in practice that running the program as Administrator can solve start-up problems. Right click on the “PROJECT in a box Community Edition” shortcut (not the installer) and set to Run as Administrator.

Missing Microsoft Common Controls

PROJECT in a box Community Edition uses some Microsoft controls. Normally they are present on your PC but sometimes we have found they are missing or out of date. To fix this, please run the installer and select “Microsoft System Components | MS Standard Contols”.

Troubleshooting in XP

PROJECT in a box Community Edition is configured to work well in Windows XP, but we do come across install problems. Here is a summary of the problems and solutions we have found.

You Must Run the Installer as Administrator

You need to be logged in as a local Administrator in order to install the program.

Set up Current User

If you install with Administrator rights, then login as another user, you may get a message such as:

ERR=-2147467259
MESSAGE='..\Application Data\piabce\piab.mdb'
is not a valid path.  Make sure that the path name 
is spelled correctly and that you are connected 
to the server on which the file resides.
PROVIDER=Microsoft.Jet.OLEDB.4.0; SOURCE=PiabDB.clsDB.GetConnection''

In this case, run the installer again but select 'Set up Current User' as the install type. This will copy the correct files into your profile.

The Program Does Not Start - Missing Microsoft Controls?

PROJECT in a box Community Edition uses some Microsoft controls. Normally they are present on your PC but sometimes we have found they are missing or out of date. The symptom may be that the program doesn't appear to start at all.

To fix this, please run the installer again and select “Microsoft System Components | MS Standard Contols”. Normally this fixes it, but if another program has installed out of date version you may have to do some more.

Error 91

PROJECT in a box gives error message Number 91 when you try any of the functions on the front screen. This indicates a problem with your install of MDAC (Microsoft Data Access Components) on your PC, that provides the JET OLEDB database connection.

XML Error

The error message ERR=0 MESSAGE= SOURCE=GetAllProjectsAsXml indictes that Microsoft Windows Script Host is not installed, is corrupted, or is an older version than required. Please re-run the installed and select the MS Windows Script Host 5.6 option in Microsoft Windows Components.

ce/community_edition_1.5_troubleshooting.txt · Last modified: 2017/06/22 13:17 (external edit)