After install, the default user is “Admin” and the password is “admin”. We suggest you change your password soon after install.
The default server address for the Windows app is:
and for the browser app is:
Sometimes we have seen the 'localhost' address not working on Vista, normally after some Window update. The symptom is a long wait when you try to log in, followed by a message saying the server cannot be contacted.
Try changing the Server URL string from
If you have licenced your copy of PROJECT in a box, but when you log in it gives a message saying there is a problem with the licence, this is most likely caused by Vista's 'Virtual Store'. This is a shadow copy of your Program Files folder. It is security feature in Vista but it can cause programs to malfunction. The location of the 'Virtual Store' is:
where [USERNAME] is your Windows login name. Here is what do to.
Because of the new security features in Vista, you must run installers as “Administrator”. Even if you are logged in as a local Administrator, programs normally run with ordinary user permissions unless you say otherwise. Simply right click on the installer and select “Run as Administrator”.
If you have a problem, we don't recommend that you uninstall/reinstall as this is unlikely to fix any problems and is time-consuming. Problems are usually quick to fix - have a look at the sections below or please contact us with whatever symptoms you are getting.
To reset your Admin password back to the default value of 'admin':
If you have a personal firewall or other security software installed (e.g. ZoneAlarm, Norton Internet Security) then that can stop PIAB from working by blocking traffic between the client and server parts of PIAB - even though they are on the same PC.
Norton is particularly strong in blocking traffic - even if you are only using Norton for Anti-Virus protection it can run 'Intrusion Protection' software that can disrupt traffic. If you experience problems logging on, or running Enterprise hub then please disable the 'Intrusion Protection' part of Norton, or consult your Norton documentation to allow PIAB as an exception.
We have found that the 'Suspicious Activity Filter' in Norton causes intermittent connection problems.